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To Order Tel: 01274 533233 . Fax: 01274 537663 . Email:
Ortho-Care UK Ltd
Terms and Conditions
8 Returns
8.1 Returns can only be effected by prior arrangement and must be unused,
complete, and in a saleable condition and returned to us within 28 days of the
invoice date. In order to comply with VAT regulations, returned goods must be
accompanied by the original invoice or delivery note, or the invoice number and
the date supplied.
8.2 Ortho-Care (UK) Ltd will only consider giving a credit for the goods after
having an opportunity to examine them. Where a credit is given, this will be
at the purchase price, and where necessary, Ortho-Care (UK) Ltd reserves the
right to make an additional charge for re-packing, should the condition of the
return items so warrant.
8.3 Ortho-Care (UK) Ltd accepts no liability for goods which are lost or
damaged in transit from the Customer.
8.4 Personalised goods or goods made to Customer specifications returned
by the Customer will not be credited unless a re-sale is possible to recoup
losses, or unless the product is found to be defective.
8.5 Sterile or pharmaceutical goods cannot be returned if the seal is broken
or damaged unless: the product is faulty; there has been a delivery error; the
products are returned in response to a recall.
8.6 Ortho-Care (UK) Ltd expects any contaminated goods to be sterilized
before being returned. Any such goods must be accompanied by a
decontamination certificate. Ortho-Care (UK) Ltd reserves the right to refuse to
handle any contaminated goods.
8.7 Ortho-Care (UK) Ltd reserves the right to charge a restocking fee if, at
Ortho-Care (UK) Ltd’s sole discretion they agree to the return of goods after 28
days from the invoice date.
9 Warranty
9.1 Subject to the terms of special product guarantees in the event of any
defect arising and subject to the goods being returned to Ortho-Care (UK)
Ltd at the Customers expense, Ortho-Care (UK) Ltd undertakes to repair or
replace such goods free of charge to the Customer. All goods are sold upon
the express terms that such replacements are accepted by the buyer in full
satisfaction of all other conditions.
9.2 If the Customer requires immediate replacement of the defective goods
then Ortho-Care (UK) Ltd reserves the right to charge for such replacements
pending the return and investigation of the defective goods by Ortho-Care (UK)
Ltd which shall refund such payment to the Customer where it shall be proved
Ortho-Care (UK) Ltd is liable in accordance with these conditions.
9.3 Warranties and claims in respect of quality, design or fitness of the
goods for any particular purpose however arising are hereby excluded.
10 Miscellaneous
10.1 Ortho-Care (UK) Ltd reserves the right to discontinue any product, or
make design changes to product specifications, or use different suppliers or
manufacturers to those stated in their catalogue or on their website, without
prior notice, as part of their continuous process of product and service
improvement, or to improve product availability. The information contained in
Ortho-Care (UK) Ltd’s catalogue or website is correct to the best of Ortho-
Care (UK) Ltd’s knowledge at time of going to press. All images are used for
illustration purposes only.
10.2 Ortho-Care (UK) Ltd operates a Quality Management System in
accordance with ISO9001:2000 and ISO13485:2003. This incorporates a
Batch/Lot Control System for traceability of all medial devices and equipment
dispatched by Ortho-Care (UK) Ltd. Ortho-Care (UK) Ltd advise Customers to
retain information supplied by Ortho-Care (UK) Ltd in respect of the Goods
including Batch/Lot Numbers and expiry dates.
10.3 Reproduction of the whole or part of Ortho-Care (UK) Ltd’s catalogue,
literature or website, or the use of any pictures, or any of Ortho-Care (UK) Ltd’s
intellectual rights is strictly forbidden without our full written consent.
11 LIEN
11.1 Without prejudice to any other remedies which the Company may have
the Company shall in respect of all debts due and payable by the Customer to
the Company have a general lien on all goods and property belonging to the
Customer in its possession (whether worked on manufactured or processed or not)
and shall be entitled upon the expiration of fourteen days notice to the customer,
to dispose of such goods or property as it thinks fit and to apply any proceeds
of sale thereof towards the payment
of such debts.
12 INSOLVENCY AND BREACH OF CONTRACT
12.1 In the event of any of the following circumstances arising then the
Company (provided it shall not have been paid in full by the Customer for the
goods) shall as a right forthwith be entitled with or without vehicles to enter
upon the premises of the Customer and immediately to recover possession of
the goods. Such rights of entry and recovery of possession shall be paramount
and shall take effect in absolute precedence to any rights arising on the part of
the Trustee in Bankruptcy of the Customer, or (being a Limited Company) of any
Receiver and Manager, Official Receiver or Liquidator of a Customer.
12.1.1 The Customer shall commit any breach of the contract and shall fail to
remedy such breach (if capable of remedy) within a period of thirty days from
receipt of the notice in writing from the Company, requesting such remedy and
12.1.2 Any distress of execution is levied upon any of the goods or property of
the Customer or
12.1.3 The Customer offers to make any arrangements with or for the benefit
of its creditors or commits any act of bankruptcy or in the case of a limited
company, has a Receiver appointed of the whole or any part of its undertaking
property assets or
12.1.4 (Where the Customer is a Limited Company) An order is made or a
resolution is passed or analogous proceedings are taken for the winding up of
the Customer (save for the purpose of reconstruction or amalgamation without
insolvency and previously approved in writing by the Company) the Company
shall thereupon be entitled without prejudice to its other rights thereunder,
forthwith to suspend all further deliveries until the defaults has been made good
or to determine the contract or any unfulfilled part thereof or at the Company’s
option to make partial deliveries. Notwithstanding any such termination, the
Customer shall pay to the Company at the contract rate for all work done
materials used and goods delivered up to and including the date of termination.
13 Law
These Conditions and each and every contract made pursuant thereto shall
be governed by and construed in all respects in accordance with the Laws of
England.
14 WEEE Collections Policy Terms and Conditions
·
The B2B end user is responsible for all liabilities regarding the
environmentally sound disposal of this EEE when it becomes WEEE.
·
The producer has paid no charge to its PCS (Producer Compliance
Scheme) for its eventual recovery. However, the PCS’s disposal contractor is
able to provide a cost effective and environmentally sound disposal of all 13
categories of WEEE.
·
The producer runs a take back service, for the UK clients only, with the
following terms and conditions:
·
Ortho-Care (UK) Ltd will fund the recycling of the WEEE subject to the end
user paying for the delivery of the WEE to our Saltaire site
·
For disposal please contact 0845 257 7024 or
for a
free no obligation quote for the removal of WEEE items from a B2B end user.
